Privacy Policy

This Privacy Policy applies to Namari mobile applications, Namari-operated web pages, booking flows, support channels, and related business travel tools that link to this policy. By using Namari, you acknowledge that your information may be processed as described here.

Depending on how you use Namari, we may collect:

• Account details such as name, phone number, email address, business name, and login credentials.
• Booking and traveler data such as passenger names, travel dates, route details, booking references, ticket details, and service preferences.
• Payment and transaction data needed to process or verify payments, refunds, settlements, or booking confirmations.
• Technical and device information such as IP address, device model, operating system, browser type, language settings, app version, diagnostic logs, and crash data.
• Communications and support records when you contact us through email, phone, in-app chat, or customer support channels.
• Usage data such as page views, feature usage, search behavior, session timing, and general app interaction patterns.

• To create and manage user accounts and authenticate access to Namari services.
• To search flights, compare fares, issue bookings, manage tickets, and support operational travel workflows.
• To process payments, detect abuse, prevent fraud, and verify transactions.
• To provide customer support, service notifications, and updates related to your use of the app.
• To improve performance, reliability, security, and product design.
• To comply with legal obligations, regulatory requests, airline or supplier requirements, and dispute handling.

We do not sell personal information. We may share information only where reasonably necessary, including with:

• Airlines, suppliers, payment processors, and travel service partners needed to complete bookings and related services.
• Cloud, analytics, hosting, communications, fraud prevention, and technical service providers acting on our behalf.
• Corporate customers, agencies, or business administrators who manage accounts or bookings within a Namari workspace.
• Authorities, regulators, courts, or law enforcement where disclosure is legally required or reasonably necessary to protect rights, users, or the platform.
• Successors or counterparties in a merger, financing, acquisition, or business transfer, subject to appropriate handling of personal information.

We use administrative, technical, and organizational safeguards intended to protect data against unauthorized access, misuse, loss, or disclosure. No system can guarantee absolute security, but we work to maintain reasonable protections appropriate to the nature of the information processed.

We retain information only for as long as reasonably necessary for booking operations, support, security monitoring, legal compliance, recordkeeping, contractual requirements, and dispute handling. Retention periods may vary depending on the service involved and applicable obligations.

• You may request access to or correction of certain account information by contacting us.
• You may request deletion of your account or certain personal information, subject to legal, operational, fraud prevention, or recordkeeping obligations.
• You may opt out of non-essential marketing communications where offered.
• You may manage certain device permissions through your phone settings.

Namari is not directed to children and is intended for business travel, booking, and operational use. We do not knowingly collect personal information directly from children through the app as a primary audience.

We may update this Privacy Policy from time to time. If material changes are made, we may revise the effective date above and may provide additional notice where appropriate.

For privacy questions, deletion requests, or policy inquiries, contact us at info@namari.so or by phone at +252614333343.